Data is our starting point

We help brands connect data across a customer’s entire journey so that there’s a genuine dialogue that builds over time.

 

We find ways to GET, KEEP and GROW valuable customer relationships.

Data driven across the entire journey

Data driven expertise & services

Examples of popular services

Get

 

New Customers

1. Search check up

Increase search performance by up to 30%

 

  • SEA and SEO checks with recommendations to optimise channel ROI
  • Takes 2hrs – 2days depending on scale of search activity in place

2. Amazon platform

Leverage Amazon platform for ecommerce, advertising and connecting your customer journey

 

  • Store set up & management
  • From 1 week – 2 months depending on requirements and level of activity in place

3. Post GDPR database refill

Rebuild your database with customers that want a dialogue & long term relationship

 

  • 4 stage strategy
  • Affordable media strategy to increase database with the right types of customers
  • Takes 2-4 weeks depending on requirements agreed up front

Keep

 

Customers

4. Welcome & conversion strategy

Optimise customer experience & retain more customers

 

  • Welcome strategy review/development
  • Recommendations of key moments and communications
  • Takes 2-4 weeks depending info shared and stakeholder availability

5. Customer engagement boosts

Delight your customers with better dialogue & increased engagement by up to 20%

 

  • Current CRM strategy & performance audit
  • CRM and contact strategy recommendations
  • Takes 2-4 weeks depending info shared and stakeholder availability

6. Churn reducer

Identify, intervene & retain your valuable customers

 

  • Churn model development to enable better strategic decisions
  • Takes 4-6 weeks depending info shared, requirements and stakeholder availability

Grow

 

Customer Value

7. CRM for start-up & SMEs

Harness personalisation and increase engagement, sales and ROI

 

  • Requirements scan
  • Recommendations on tech, strategy and test/learn approach
  • Takes 2-6 weeks depending info shared and what’s required

8. Loyalty and advocacy

Drive more value to your customer and your business

 

  • Variety of strategic models available which help identify current situation through to business modelling of the best future solution
  • Takes 2-8 weeks depending info shared, stakeholder availability and complexity of the brief

9. Subscription success

Turn contact into dialogue and build a personal relationship with each subscriber. We have 3 packages:

 

  1. Strategic set up – for brands that want to establish a new programme
  2. Refresh– for brands that need to reboot an existing programme
  3. Optimisation – user journeys, Test & Learn to establish the right dialogue

We use technology to make 1 2 1 a reality